We REQUIRE 48 HOURS NOTICE WHEN CANCELlING OR RESCHEDULING AN APPOINTMENT.
Appointments which are missed or cancelled less than 48 hours in advance will result in a charge to you in the full amount of the service you were scheduled for.
Booking deposit is non refundable.
Cancellations may be done via email, phone, text or thought the booking system.
Though the booking system is automated to send a reminder email, there can sometimes be a glitch in the system. It is the patient’s responsibility to know when the appointment is, to check with the clinic to confirm if needed, and to arrive on time.
Note if late cancellations or late arrivals to scheduled appointments become a chronic occurrence, we reserve the right to cancel upcoming appointments and offer them to patients who are committed more clearly to attend for treatment.
Out of respect to others on the waiting list and loss of revenue to the business if appointments are cancelled without explanation and not rescheduled we reserve the right to ask for full payment up front for any future appointments.
*Special cancellation circumstances will be considered at the discretion of Anthony Claffey*